Summary of Complaints Procedure
Under Section 23 of the 1998 Education Act every school has to provide a parent or guardian with an opportunity to raise concerns about curriculum matters with his or her son or daughters, or wards, teacher or Head Teacher. All schools encourage this kind of ‘discussion’ to take place whenever there is a concern in order to avoid further anxiety for both parent and pupil. In the great majority of cases parental concerns are satisfied in this way.